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Breaking Process with Real Life Training
First, we hire. Then we train on processes designed before the person was even with the company. Finally, we let our employees go free, continuing to implement the processes on their own. Processes are...
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What makes a manager NAUGHTY or NICE?
As we look ahead to planning for successes in the New Year, and reflect on our shortcomings from this year, it’s important to consider what makes us naughty or nice as managers. Is it the time and...
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It’ll Be Remembered Longer On Paper
Paper lasts the test of time. We have printed documents dating back over two millennial that can still be read and enjoyed today. No system upgrades or hard drive crashes can prevent us from going to a...
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Negotiation Skills that Make Good Managers Better
Negotiating and the “Art of the Deal” are not new. We do this every day in multiple ways, from arranging services for our homes to renegotiating a business lease. Recently, this subject has increased...
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Great Customer Service is about Actions and Words
In business you get what you want by giving other people what they want. ALICE MACDOUGALL Earlier this year, I was a on a business trip to Chicago when low and behold, the airline lost my luggage....
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“There is a better way to do it – find it.”– Thomas Edison
Is the digital or the mobile age focused on doing it a better way? Technology has improved things in so many ways, but in so many ways it has made our lives more difficult. Regardless, technology is...
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The Power of Revenue Generation for Managers
When it comes to doing business, every place is different, even from location to location. And yet, there are aspects that are the same in all businesses. These basic commonalities come to life in the...
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Keep Your Customers With “Always On” Customer Experiences
“When you have a good product and a decent position in the market, be it location, reputation, whatever – AND you have customers who want what you sell, you have a shot at success. And when those...
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Six Ways to Influence Customer Loyalty
My husband and I ate out Friday night at a restaurant some friends told us about. The restaurant wasn’t new, we didn’t have a coupon or special offer, and it wasn’t exactly convenient to where we...
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Working The Floor
For business operators and vendors, spring typically means one or more conference trade shows for your industry or association. Regardless of which side of the table you are on (attendee or vendor)...
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New Year’s Resolutions
I always think of a new year as a time that brings new hopes and goals. It provides me with an outlet to stop and think about what I want to achieve throughout the year. However, in my experience I’ve...
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